Contacting Support
How to reach us, what to expect from our AI-assisted support, and how to get a human whenever you want one.
How to reach us
• In the app: click Contact support in the sidebar. Your message goes out with helpful context (which page you were on) so you don't have to explain your setup.
• By email: write to support@ventorie.com.
• From the website: use the contact form at ventorie.com/contact.
All three land in the same place and get the same treatment.
What happens next
Our AI support assistant reads your message and usually replies by email within a couple of minutes. Every AI reply says clearly that it was written by AI — we never pretend a bot is a person.
Anything the assistant can't answer confidently goes straight to a human: billing and refunds, account changes, security questions, bug reports it can't resolve, or simply anything it isn't sure about. When that happens you'll get a short acknowledgment, and a person follows up by email.
Want a human instead?
Just say so — in your original message or in any reply ("I'd like to talk to a person" works fine). The assistant hands the conversation to the Ventorie team immediately. You never have to argue with the bot to get past it.
Replying to a support email
Support conversations are threaded: replying to any support email continues the same conversation with full context. If your issue was resolved and you reply later, the conversation reopens automatically — no need to start over.